Returns & Refunds Policy

Refund & Return Policy

At Lusiluxe, we are dedicated to providing you with high-quality styling tools designed to transform your hair routine. We believe in the effectiveness of our products, and we encourage you to use them for at least 14 days before considering a return. If you are not fully satisfied after 14 days and within our 30-day money-back guarantee, please contact us at support@lusiluxe.com.

Cancellation Policy

If you need to make changes or cancel your order, please do so within 24 hours of placing it. After this period, your order will have already entered processing and may not be eligible for cancellation. If your cancellation request is made within the 24-hour window, we will process your refund within 7 business days.

30-Day Money-Back Guarantee

We are confident you’ll love Lusiluxe, but we want you to feel completely comfortable with your purchase. We recommend using your product for at least 14 days to experience its full benefits. If you are still not satisfied, you may return it within 30 days of your purchase date.

  • Shipping fees (if applicable) are non-refundable.
  • To initiate a return, please contact our support team via our Contact Us page or email us at support@lusiluxe.com.
  • For faster processing, please provide your Order Number or the Name and Email Address used for your purchase.

Damaged Items

We carefully package all orders to prevent damage during shipping. However, if your item arrives damaged or defective, please contact us within 72 hours of delivery with clear photos of the damage at support@lusiluxe.com.

  • We define damage as a defect or breakage that affects the product’s function.
  • Shipping box dents or cosmetic packaging damage are not considered product damage.
  • If eligible, we will replace the damaged item at no cost to you.
  • Lusiluxe products come with a two-year manufacturer's warranty covering malfunctions and manufacturing defects under normal use. The warranty does not cover wear and tear, theft, misusage, improper handling or accidental damage. For warranty inquiries, contact us at support@lusiluxe.com with proof of purchase and a description of the issue.

Shipping & Delivery

We strive to ensure fast and reliable shipping, but once your order leaves our facility, we cannot control courier delays, customs processing, or other unexpected factors.

  • If you experience a shipping issue, please contact the courier directly for assistance.
  • We are not responsible for lost, stolen, or delayed packages once they have been shipped.

Incorrect Shipping Address

Please double-check your shipping address at checkout! If you notice an error, contact us within 24 hours of placing your order.

  • If the incorrect address is provided and we are not notified within this timeframe, we cannot offer a refund or resend your order.

Policy Updates

We reserve the right to update this Return & Refund Policy at any time. It is the customer’s responsibility to review the most recent version before purchasing. By placing an order and using Lusiluxe products, you agree to this policy.

If you have any questions or concerns, don’t hesitate to reach out—we’re happy to help! support@lusiluxe.com